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FREQUENTLY ASKED QUESTIONS
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Can I make changes to my order?Unfortunately, after an order has been processed we are unable to make changes to it. We do this to avoid any higher percentage of errors in the fulfillment process, as we strive to provide the highest quality service for our customers. We appreciate your understanding.
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My transaction was declined - what do I do?Do not worry! If you are seeing a ‘failed’ or ‘declined’ transaction error message, there are a few steps you can take! Please note that card approval rates are not 100% and sometimes cards do get declined for reasons not in our or your control. If after following these steps you are still having trouble, please feel free to contact us or: -try clearing your history -try a different browser -try a different card (master card and visa are the most commonly accepted) -verify that the zip code on your card and billing address match!
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Do you ship internationally?Sorry, but no. We can only ship domestically (with the exception of Guam and Puerto Rico, which we are also unable to ship to at this time)
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Can I put a rush on my order?At this time we do not offer expedited shipping, but we do our best to get your order out our doors within the first 48 hours of our 2-4 day fulfillment window!
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